"Y&M Ice exceeded my expectations with their custom jewelry. The quality is unmatched, and the service was exceptional!"
FAQs
Find answers to your questions about GRA certification, custom orders, and our shipping policies.
GRA certification ensures that our diamonds are genuine and of high quality. Each piece undergoes rigorous testing to meet these standards. You can shop with confidence knowing our jewelry is certified.
Custom orders allow you to create a unique piece tailored to your preferences. Simply reach out to our team, and we’ll guide you through the process. We pride ourselves on exceptional service and craftsmanship.
We offer fast and reliable shipping options to ensure your jewelry arrives safely. Orders are typically processed within 1-3 business days. You will receive tracking information once your order has shipped.
Yes, we accept returns within 30 days of purchase. Items must be in their original condition and packaging. Please contact our customer service for assistance with your return.
You can reach us through our contact form or by email. Our team is ready to assist you with any inquiries. We value your questions and aim to respond promptly.
If your order is delayed, please check your tracking information. If it still hasn't arrived, contact us for assistance. We are here to help resolve any delivery issues.
To request a refund, please reach out to our customer service team. Ensure you have your order details ready. We will guide you through the refund process.
If you notice missing components in your order, please contact us immediately. We will verify your order and send any missing items promptly. Your satisfaction is our priority.
All our jewelry comes with GRA certification, ensuring authenticity. You can verify this certification through our customer service. We stand by the quality and authenticity of our products.
If you still have questions, our team is ready to assist you. Don't hesitate to reach out for any inquiries. We're committed to providing exceptional service.
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