Shipping policy

Processing Times

All orders are processed within 3–7 business days. Orders placed on weekends or holidays are handled on the next business day.

Once your order ships, you’ll receive a confirmation email with your tracking number.


Shipping Rates & Estimated Delivery Times

Delivery timelines vary by destination and carrier. While most orders arrive within the ranges below, actual delivery times can differ based on carrier volume and regional conditions.

  • Canada: 3–7 business days

  • United States: 5–10 business days

  • United Kingdom & Europe: 7–14 business days

  • Australia & New Zealand: 7–14 business days

  • Rest of World: 10–20 business days

Shipping rates are calculated at checkout.


Order Tracking

All shipments include tracking. Please allow up to 48 hours for tracking updates to appear after receiving your tracking number, as carriers may take time to scan and register movement.


Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes. These charges vary by country and are the responsibility of the customer.


Delivery Variability

Carriers occasionally experience delays due to weather, customs processing, or regional logistics. While we work closely with our shipping partners to ensure timely delivery, these factors are outside our control and may extend the estimated delivery window.


Incorrect Address

Please double‑check your shipping address at checkout. If you need to update your address, contact us within 12 hours of placing your order. We cannot guarantee changes after this period if the order has already begun processing.


Lost or Stolen Packages

If your package is marked as delivered but cannot be located:

  • Check with neighbors or building management

  • Verify the address provided

  • Contact the carrier directly

If the carrier is unable to assist, reach out to us and we’ll help guide next steps.


Contact Us

If you have any questions about shipping or delivery, our support team is here to help.